Résumé

CAREER OBJECTIVE
To work in the software services, finance, Internet, or data processing industries as an engineer or manager.

QUALIFICATION SUMMARY
Experienced system analyst, project manager, software developer, recently graduated MBA student, with a solid theoretical understanding of business management practices, and financial concepts. Seven years of small business administration and project management experience. Experience maintaining and troubleshooting online financial systems. Hands on experience with local area and Internet Service Provider network maintenance. Experience developing sales lead generation and lead data management systems, launching of online publications, and development of multi-user database driven web applications.

EDUCATION AND HONORS
MBA in Finance, Spring 2008, San Francisco State University

• Finance Courses: Investments, Risk Management, Financial Analysis and Management, International Financial Markets
• Research Project: Investment Strategies of Hedge Funds

BS in Business Administration with General Management emphasis, Spring 2006, CSU Sacramento

• Finance Courses: Business Finance, Financial Management, Data Analysis for Managers

Dean’s Honor Roll, College of Business Administration, Fall 2005 and Spring 2006, CSU Sacramento
Chevron Scholarship, 2005, CSU Sacramento
Scholarship with Honors, Spring 2004, Long Beach City College
Greater Harbor Area Employment Services Scholarship, 2004, Long Beach City College
Microsoft Certified Professional + Internet, 1998, Prometric (Sylvan Learning Center)
Microsoft Certified Professional, 1997, Prometric (Sylvan Learning Center)  
High School Diploma, 1995, Quartz Hill High School
Outstanding Academic Achievement Award for PASCAL, Quartz Hill High School, 1994
Outstanding Academic Achievement Award for ESL2, Quartz Hill High School, 1994
 

PROFESSIONAL HISTORY

Intelliswift (Intuit, Digital Insight, NCR), Westlake Village, California – 2012 - 2014
Technical Engineer

Responsibilities: Production systems technical support liaison between customer service and various QA, engineering, and support teams at an online banking ASP (Application Service Provider). The organization licenses internet banking solutions nationwide to a sizable clientele of regional banks and credit unions, and provides back end interfacing and network connectivity to core systems, using a high availability network, redundant data facilities, and proprietary software that are able to connect to about two dozen types of the better known financial institution host systems. The main part of the work is about processing incidents through chat (solve on contact) and through queues of various service level agreements (SLA's, ex. 5-day, 2-day, critical 2-4hr.)

Daily activities

• Reviewing incidents assigned by management to my queue via the Pivotal system, researching and resolving incidents when possible using various document libraries and software tools.
• Participating regularly on conference calls, troubleshooting and resolving issues with the client and/or internal associates from various teams and third parties.
• Researching event details in various application and system logs using traditional and modern search methods and tools such as SPLUNK.
• Looking up incident related data from various databases and making updates as necessary.
• Adjusting front and back end configurations in XML and custom formats for various web, messaging, and policy applications using versioning tools such as Perforce P4.
• Accessing and reconfiguring system settings using AIX Unix systems and the VI application.
• Pulling system and client data, adjusting configuration settings, and performing tests using REST calls to various system APIs.
• Identifying and researching system-wide issues and communicating about them to Customer Care and Escalation Management.
• Handling weekend on-call duties on a 7 week rotational basis, resolving production system issues that the Operations Center was unable to resolve.
• Participating in the "chat" system the Technical Support department uses to attend to customer service agent issues in real-time through a chat interface called LivePerson.
• Researching and updating defects in a defect documentation system called JIRA and participating in the resolution process.
• Identifying groups and individuals that have ownership of certain systems, applications, and processes as a part of the troubleshooting research, and communicating with them to get problem resolution.

Future Media Venture Group, Inc., North Hollywood, California – 2010 - 2012
Partner/Consultant

• Preparation of business plan, government filings, forms, contracts, and other business documents.
• Copywriting initial web site content, brand identities, and marketing materials.
• Development of niche market digital publication web sites with Drupal 7.

Zuma Beach Entertainment, Inc., Burbank, California – 2009 - 2010
Media Project Manager

• Launched and rebuilt more than a dozen web sites, landing pages, and social media pages including: a daily financial journal, a lead generation site, a lead management software, and an online credit card payment system.
• Planned and built a database driven lead management software and email broadcasting platform and integrated it into the existing business infrastructure.
• Configured and maintained the web server and multiple development workstations.
• Recruited and supervised a full-time finance editor, an interactive media designer, and a couple of interns.
• Actively participated in the business planning and marketing process with suggestions, market research, action plan development, the writing of marketing materials, and the creation and distribution of dozens of product and service advertisements.

Morgan Stanley (MSCI Barra), Berkeley, California – Summer of 2007
Paid Intern in the Data Content Services Department

• Reviewed logs to find asset processing errors, identified the causes of failure, and evaluated processing logic.
• Tested and troubleshooted newly developed data processing services.
• Wrote Perl application for Linux to extract and report on asset processing failures on a daily basis.
• Documented asset processing procedures and application functionality (output formats, data locations, etc.)

Infomedium, Inc., Marina Del Rey, California – 1999 - 2002
Owner and General Manager

• Installed servers, software and hardware for Internet Service Provider use.
• Configured network management and monitoring tools.
• Wrote ASP/database applications for client and in-house use.
• Filed taxes, maintained books, produced invoices, handled collections, customer service, and sales.

Unlimited Fiber Output, Inc., Los Angeles, California – 1997 - 1999
Director of IT

• Installed server software/hardware, configured network components, maintained ISP backbone
• Developed web sites from start-to-finish including design, HTML / ASP / Database programming.
• Managed multi-location VPN for high-end capital management firm with the use of Cisco Firewalls and Ascend Cascade 9000 Frame-Relay/ATM switch.

CurtCo Media Group LLC, Malibu, California – 1995 - 1997
Internet Specialist

• Built web sites for various print magazines that the company owned.
• Created 3D objects and environments for the purpose of rendering the scenes and using it on one of the web sites.
• Created automation software for importing content from Quark X Press format to HTML to speed up the process of converting the materials.

SPECIALIZED SKILLS

• Knowledge of and experience with daily small business administration duties, consulting, and working with staff at various levels of the organization.
• Experience with the support and management of projects and small workgroups.
• Expertise with developing database driven web applications for: Email broadcasting, marketing contact list management, data analysis and reporting, eCommerce, Internet Service Provider (ISP) systems configuration management, and publishing automation.
• Experience with the design, installation, and management of ISP infrastructure; the deployment and management of databases such as Microsoft SQL, MySQL, and Oracle, and server operating systems like Windows Server, Unix, and Linux.
• Working knowledge of Microsoft Office applications, developer tools, and finance applications such as Mathematica.
• Understanding of social media networks, search engine optimization, and their application in product and service marketing.
• Expert knowledge of the business sales lead generation process, including the classic telephonic survey and modern media methods, and the technologies utilized.
• Fluent in Hungarian.